
We provide locally commissioned support to help refugee families rebuild their lives safely and independently.
Our Resettlement Team helps refugees settle into local communities. We support each person based on their needs, helping them adjust and use their strengths to make a positive difference where they live.
We support individuals and families who have been granted refugee status through official UK resettlement schemes.
Our work supports safer, healthier communities by helping families integrate, contribute, and access the right services at the right time.
What we do
Our aim is to help Refugees integrate into the UK and live sustainable, productive and healthy lives. We provide support that will help refugees adjust to life in the UK, such as;
Employment and Volunteering
Health and Wellbeing
Education and Training
Social and Leisure
Benefits and Finance
Legal
All support is delivered in line with UK Home Office resettlement schemes and local safeguarding protocols.
Who we help
Refugees are referred to us by local authorities and we provide support for any refugees eligible under the UK Home Office resettlement schemes.
How to access
These schemes include:
- The Afghan Relocations and Assistance Policy (ARAP)
- UK Resettlement Scheme (UKRS)
- Afghan Citizens Resettlement Scheme (ACRS)
Our resettlement team working closely with refugee families to provide person-centred support plans in a trauma informed way.
Caseworkers collaboratively work with UNHCR, Home office, Lancashire County Council, district leads, DWP, specialist providers, health, education, training providers and other support groups/services from the voluntary and faith sector.
Our service operates in full compliance with UK Home Office guidelines and local safeguarding protocols.

‘I’m really happy with the support that has been provided to me by my caseworker and the support Afghan refugees have had through Gateway. It’s not always easy to do what you do but thank you for your extra effort and all the support you have given me and my family.’
Support planning is divided into steps:
1. Step In:
Used for the first eight weeks of arrival and includes initial resettlement and access to important services such as; hospitals, job centres, schools, places of worship, travel links, GP surgeries and Dentists.
2. Step Up:
Covers the main areas of integration and develops refugee family’s knowledge of customs, systems, and legislation within the UK. The Step-Up plan will last up to the end of families being in the UK for 12 months.
3. Step Forward:
Support refugee families on their journey to full integration and economic self-sufficiency. The focus will be building on existing skills and qualifications, accessing training, volunteering, work placements and eventually paid employment.